Family law guide

Published Last reviewed 14 mins read 13 sections

Part of: Family Court Guides: Find Your Court Before the Hearing

Stafford Combined Court is the court building at Victoria Square, Stafford ST16 2QQ, where family hearings sit under the same roof as the Crown Court and the County Court. GOV.UK Find a Court lists it for child arrangements, divorce, domestic abuse and adoption cases, as well as crime, housing and money claims (Find a Court: Stafford Combined Court Centre).

The Crown Court side deals with criminal cases and runs separately. This guide is only about family hearings. It explains where to go, what to bring, who you will meet and how to ask for help to feel safe. There is one family court for England and Wales, sitting in buildings like this one (Matrimonial and Family Proceedings Act 1984, s.31A).

Key takeaways

  • Family, not criminal. The building also houses the Crown Court. Its phone line and email addresses are for criminal cases, so do not use them for a family matter.
  • Your family paperwork goes to a Stoke-on-Trent mailbox. Find a Court gives [email protected] as the family court email for this building.
  • The counter is by appointment only. You cannot walk in with a question, so contact the court well before the day.
  • Ask for safety measures in advance. Staff can seat you apart from the other party or put a screen up in the hearing room (HMCTS guidance).
  • Children cases here follow a pilot. Applications filed since 11 November 2025 start with information gathering and a Child Impact Report instead of the usual first hearing (PD36Z).
  • There is no childcare at court. Arrange someone to look after your children before the hearing date.

Hearing letter arrived and not sure what it means for you? Our family law specialists offer a free initial consultation before the day.

Book a free initial consultation

Where is Stafford Combined Court, and when is it open?

You will find it at Victoria Square, Stafford ST16 2QQ. The building is open Monday to Friday from 8:30am to 6pm. The public counter only sees people who have booked an appointment beforehand. These details come from the court’s Find a Court entry. Check it again the week before your hearing in case anything has changed.

Address
Victoria Square, Stafford ST16 2QQ
Building open
Monday to Friday, 8:30am to 6pm
Counter
By prior appointment only
Family court email
[email protected]
Children and family phone enquiries
0300 123 5577The national civil and family contact centre, Monday to Friday 8:30am to 5pm
Divorce enquiries
0300 303 0642The Divorce Contact Centre, Monday to Friday 10am to 6pm
Help coming to a hearing with a disability
0330 808 4407Find a Court gives this number for disability help, but it is also the crime enquiries line, so say that your hearing is a family one.
Source: GOV.UK Find a Court, checked 27 September 2026.

Crown Court or family court: which one are you going to?

A family hearing: this guide

If your letter is about a children case, a divorce or a domestic abuse order, you are going to a family hearing.

For a family matter, use the family email or the national contact centre in the contact details above.

The Crown Court

The Crown Court shares the building but deals with criminal trials and sentencing, and it has its own phone number and listing office.

Staff based in Stoke-on-Trent may manage your family case even when your hearing takes place in Stafford. The family email for both buildings is the same Stoke mailbox, and Find a Court notes that it accepts C100 applications (Find a Court: Stoke-on-Trent Combined Court). Always check which building your notice of hearing names, because that is where you need to be on the day.

Which family cases does Stafford Combined Court hear?

Find a Court lists four kinds of family work for this building: arrangements for children when parents separate, divorce hearings, domestic abuse cases and adoption. Financial remedy is not on the list. If your case is about money after a divorce, your notice will tell you which court is dealing with it. Our guide to your first family court hearing explains the standard route, but children cases here now run differently, as the next section explains.

Children hearings are often about evidence as much as about arrangements.

We assisted a parent whose time with their child had stopped after an allegation of drug misuse; the court made a child arrangements order with directions for the evidence it needed and a review of the arrangements as the case progressed (read the case study).

Every case turns on its own evidence, and nobody can promise a result.

How do children cases start at Stafford Combined Court now?

Since 11 November 2025, children applications started at Stafford have followed a pilot process instead of the standard route. Practice Direction 36Z lists Stafford, along with Stoke-on-Trent and North Staffordshire, as pilot locations. It covers applications for child arrangements orders and other section 8 orders, and enforcement applications, filed up to 31 March 2027 (PD36Z, paras 1.3 and 1.4E).

Standard route

  1. Application
  2. First hearing dispute resolution appointment

Pilot route at Stafford

  1. Application
  2. Information gathering and assessment
  3. Child Impact Report, usually by Cafcass
How the start of a children case changes under the pilot (PD36Z).

Under the pilot, a case does not open with a first hearing dispute resolution appointment. Instead it begins with an information gathering and assessment stage, and the court decides who will prepare a Child Impact Report. For a child who lives in England, that is usually Cafcass (PD12B (Pilot), annexed to PD36Z, para 13.2A). The aim is to gather information early rather than across a series of hearings, and to hear the child’s voice more clearly (PD36Z para 2.1). The officer who writes the report should not attend any hearing unless the court directs it (PD12B (Pilot) para 23.3). Our guide to how Pathfinder courts work takes you through each stage.

Children case filed since the pilot began? It starts differently from the standard route, so it helps to know what to expect early. Book a free initial consultation, and one of our specialists will give you initial advice on your situation.

Book a free initial consultation
Stafford Combined Court guide: a parent traces her route to court on an illustrated family court map
Knowing where you are going, and who to ask, takes some of the fear out of the day.

What happens on the day at Stafford Combined Court?

The day has a fairly fixed shape. Knowing it in advance means fewer surprises when you are already nervous.

  1. Arrive 30 minutes before your listed time, and no earlier. HMCTS warns that staff may turn away people who arrive too early at busy times.
  2. Go through security. Security staff search bags and pockets, and they may ask you to remove your coat, belt or shoes or to step through an archway detector.
  3. Find your hearing room. The case number on your hearing letter tells staff which list you are on. Ask a member of staff if you are unsure.
  4. Wait for your case. The time on your letter is when the day’s cases start, and yours may not be first. Bring something to eat, because refreshments here come from vending machines only.
  5. The hearing. A member of staff calls you in and shows you where to sit. Silence your phone. You may take notes, but never photos or recordings.
  6. Before you leave. Make sure you know what the judge decided and what happens next, including any dates and anything the judge asked you to do. Ask how and when you will receive the written order.

What should you bring, and who can come with you?

Bring with you

  • Your hearing letter, with the case number on it.
  • Every paper for the hearing, including anything the court told you to file, in the order you will need it.
  • Food and a non-alcoholic drink. Security will not let glass or other liquids through.
  • One support person at most. HMCTS warns that if you bring more than one person, staff may refuse them entry. A friend or relative can wait with you, but only the people the rules allow can come into the hearing itself.

Before you set off

  • Leave e-bikes and e-scooters at home, because court buildings do not allow them inside or store them.
  • There are no childcare facilities, and staff cannot look after children while you are in the hearing room.
  • If you have a young baby, Find a Court says baby changing is available in the ground-floor accessible toilets.

Who will be in the hearing room?

Family hearings take place in private, which means the general public have no right to be there (Family Procedure Rules 2010, r.27.10). Rule 27.11 lists who may attend. They include the parties and their lawyers, the Cafcass officer, witnesses, court staff and accredited journalists. Anyone else needs the court’s permission.

A judge, or a panel of magistrates advised by a legal adviser, hears your case. You speak to the judge, not to the other parent.

Can you feel safe at Stafford Combined Court?

Yes, but you need to ask for the arrangements before the day. Contact the court on the details in your hearing letter and ask to wait in a different part of the building from the other party, or for a screen in the hearing room so they cannot see you. Find a Court lists four interview rooms on the ground floor, which gives you somewhere private to talk before you go in.

If you say you are, or are at risk of being, a victim of domestic abuse by another party, their relative or a witness, the court must start from the assumption that abuse diminishes the quality of your evidence and your participation. It must then consider whether to make participation directions (FPR r.3A.2A). An Independent Domestic Violence Adviser can come to the hearing with you without a court order. Our guide to help for vulnerable parties and witnesses explains what the court can put in place.

Access, facilities and getting there

The Find a Court entry for the building lists these facilities:

  • A ramp to the entrance, a lift between the ground and first floors, and level access into the courtrooms and hearing rooms.
  • Hearing enhancement equipment, by prior arrangement with the court office.
  • Assistance dogs welcome, and Hidden Disabilities Sunflower lanyards on request.
  • Video conferencing in the courtrooms, by prior arrangement.
  • GovWifi in the building.

Find a Court gives no parking information for Stafford Combined Court, so plan your journey before the day and allow time for security. If you need an interpreter, arrange it through the court before the hearing. If you cannot attend on the date given, tell the court straight away in writing, with your case number, rather than simply not turning up.

Have you planned your hearing day? Check in three questions

Answer three quick questions, and your plan builds below as you go. This check does not save or send your answers.

1. Is your hearing in person or by video?
2. Do you want to avoid seeing the other party on the day?
3. Do you need an adjustment, such as step-free access, a hearing loop or an interpreter?

Your hearing-day plan

0 of 3 answered
  • Travel or joining: when to arrive and how to plan the journey, or how to join from home. Answer question 1 to see yours.

    Travel: aim to arrive 30 minutes before your listed time at Victoria Square, ST16 2QQ, and not earlier. No parking is listed, so plan the journey now.

    Joining remotely: follow the joining instructions on your notice, and test your device and connection the day before from a private room where no one can overhear.

  • Safety: what to ask the court for, so that you do not have to see the other party. Answer question 2.

    Safety: contact the court now, with your case number, and ask what can be arranged so that you do not have to see the other party.

    Safety: email the family court now, with your case number, and ask to wait apart from the other party and for a screen in the hearing room.

    Safety: tell the court now if you are worried about seeing the other party on screen, and ask what can be arranged.

    Safety: nothing to arrange. If that changes, contact the court before the day.

  • Adjustments: who to contact about step-free access, a hearing loop or an interpreter. Answer question 3.

    Adjustments: ring 0330 808 4407, the disability help number on Find a Court, say that your hearing is a family one, and ask before the day. Arrange an interpreter through the court.

    Adjustments: none needed. If that changes, contact the court before the day.

  • Always: bring your hearing letter, arrange childcare, and have the family email, [email protected], saved on your phone.

Want advice before the hearing?

Every hearing is different, and a plan for the day is only part of it. Book a free initial consultation, and one of our specialists will give you initial advice on your situation.

Worried about seeing the other party? You do not have to plan this alone. Book a free initial consultation with our family law specialists before the day.

Your day is planned. Next, think about what you want the judge to hear, and book a free initial consultation with our family law specialists before the day.

Book a free initial consultation or call 0330 094 5880

Expert Tip

Put your case number in the subject line of every email you send to the court, and keep a copy of what you sent and when. Family emails for this building go to a Stoke-on-Trent mailbox, so the case number is what connects your message to your file. If you ask for a separate waiting area, ask again on arrival at security, and give your name and case number.

Hannah Overton, Complex Children Specialist & Client Support

Stafford Combined Court: frequently asked questions

Is Stafford Crown Court the same place as the family court?

It is the same building. Stafford Combined Court, Stafford's court centre on Victoria Square, houses both, but the business is separate. The Crown Court hears criminal cases and has its own contact details. For family hearings, such as children and domestic abuse cases, use the family court email and the national contact centre.

Is there parking at the court?

Find a Court lists no parking for this building. Plan your journey in advance, allow time to get through security, and remember that the court will not let e-bikes or e-scooters inside.

Can I bring my children with me?

Try not to. There are no childcare facilities, and HMCTS says staff cannot look after children while you are in the hearing room. Arrange care for them before the day.

Who do I contact about a family case at Stafford Combined Court?

Email [email protected] with your case number, or ring the national civil and family contact centre on 0300 123 5577, Monday to Friday, 8:30am to 5pm. Do not use the Crown Court numbers for a family matter.

Can someone come into the hearing with me?

One support person can come to the building with you, but family hearings are private, so only the people listed in FPR r.27.11 can go into the room, or others the court allows. An Independent Domestic Violence Adviser can attend without a court order. Ask the court in advance if you want anyone else with you.

Can I ask to wait apart from the other party?

Yes. HMCTS can seat you in a different part of the building while you wait and can provide a screen in the hearing room. Ask the court before the day, using the details on your hearing letter.

Family hearing coming up? Speak to a specialist before the day

A hearing goes better when you know what the judge needs to decide and what you want to say about it. Our family law specialists advise parents on children, divorce and domestic abuse cases across England and Wales.

Book a free initial consultation or call 0330 094 5880

If you are in immediate danger, call 999. You can also read our other family court guides, including Walsall County Court.

General information about the law in England and Wales, not advice on your circumstances.

Written by

Hannah Overton is a complex children specialist at Kabir Family Law, focusing on child arrangements disputes, fact‑finding hearings and cases involving CAFCASS and safeguarding concerns in the family courts of England and Wales. She has extensive experience supporting parents through allegation‑heavy proceedings and creates clear, practical resources that explain court processes, evidence preparation and contact arrangements. Hannah also works closely with the client services team to ensure families receive informed, compassionate guidance at every stage of their case.

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