Success story
Published 12 mins read12 sections

Six weeks before her fact-finding hearing, a mother told us that her neighbour had heard everything but would not put it in writing. With our guidance, she asked for a witness summons in the family court.

A cracked door and a neighbour who said no

After the parents separated, their son spent alternate weekends with his father. One Sunday evening the father brought him home angry. He shouted threats on the doorstep and struck the door’s glass panel until it cracked, while their son cried in the hallway.

She photographed the door, kept the glazier’s receipt and stopped the overnight stays. She applied for a child arrangements order, describing the incident on a C1A form. The father denied it, saying they had only argued, the glass already had a crack and their son was asleep upstairs.

That night, the neighbour had knocked and said, “I heard all of it.” Weeks later she refused to give a statement. She had to go on living next door and did not want to take sides.

The judge’s directions before any witness summons

The court fixed a fact-finding hearing about that evening. One threatening incident can be domestic abuse, and a child of either parent who hears it is a victim too (Domestic Abuse Act 2021, sections 1 and 3).

Under Practice Direction 12J para 19(g), the judge should consider whether third parties may need to give oral evidence and, if so, give directions for their written statements. The order set a date for them.

How a witness summons works in the family court

A witness summons is a court document requiring a witness to attend and give evidence, under Part 24 of the Family Procedure Rules. Each witness needs a separate summons on form FP25.

Her fact-finding hearing came before the final hearing, so rule 24.3(2) required the court’s permission. Under rule 24.4, a summons is binding if served at least seven days before the witness must attend.

The party serves it unless they ask the court in writing to. At service, they must offer or pay travel costs to and from court and a sum for lost time (rule 24.6). The FP25 warns that disobeying it is a contempt of court.

There is no separate family court fee for a witness summons. Asking permission is a C2 application: £62 without notice or £195 on notice, and help with fees may reduce it.

Our advice: a summary, a summons and a video link

First, we advised her to stop asking. Pressing a reluctant witness, or going over her account, lets the other side say someone shaped it.

A summons cannot make a witness write a statement. So we advised her to ask permission to serve a witness summary under rule 22.9. It set out what the neighbour had said that night, with her name and address, so the father knew the evidence he faced.

We also advised her to ask for the neighbour to give evidence by video link. Under Part 3A, the court must consider whether vulnerability is likely to diminish a witness’s evidence, weighing any intimidation, actual or perceived. She applied within the week, and the judge granted all three requests.

On our advice, she did not hand over the summons herself. A process server she instructed delivered it three weeks before the hearing, with the bus fare and a sum for lost time. We also helped her prepare her own statement, keeping to what she saw and heard. Our guide to witness statements in family court explains the format.

What the reluctant witness told the judge

By video link, the neighbour said she had not wanted to come. She described shouting through the wall, a threat, repeated bangs, cracking glass and a child crying “stop”. Asked by the father’s lawyer whether she could really hear through a wall, she said she could hear their television.

The judge found the incident proved, including that their son heard it from the hallway, and recorded the findings in writing, as PD12J para 29 requires.

After a Cafcass report, the parents agreed a child arrangements order at the dispute resolution appointment. Their son lives with his mother and sees his father on daytime visits, with handovers at a leisure centre, away from her door, and no overnight stays for now. Outcomes depend on the evidence, so nothing here is a promise.

Before you ask for a witness summons

Check your court order: does it allow statements from other witnesses, and by when? If not, ask the court quickly. If a witness refuses, apply early for a witness summary and a summons, with their full name and address. The summary is usually due with your statements. Leave time to serve the FP25 with the travel money, and keep proof of service. Do not chase, coach or brief the witness.

Ask early for special measures for yourself or a frightened witness. Keep original photos, messages and phones; edit or delete nothing. Never raise the case with the other parent, and post nothing about it online.

“A witness who refuses to give a statement is not always against you. Many people simply do not want to be seen to choose a side, and a summons takes that choice out of their hands. Do not tell them what anyone else has said, and keep the witness summary to what they told you at the time. A summary that claims more than the witness then says in court can do more harm than their silence.”

Hannah Overton, Complex Children Specialist, Kabir Family Law

Has a witness refused to come forward?

Talk to us before your statement deadline, and bring your court order. A free initial consultation is confidential, and we will explain whether a witness summons in the family court fits your case. Read how we prepare these success stories.

The legal issue

Separated parents shared their son's time, with alternate weekends at his father's. One Sunday evening, bringing him home, the father shouted threats on the mother's doorstep and struck the glass panel of her front door until it cracked, while their son stood crying in the hallway. He drove off before anyone was called. She stopped the overnight stays and applied for a child arrangements order, describing the incident on a C1A form. He denied it. The court fixed a fact-finding hearing about that one evening. The only independent witness was the next-door neighbour, who had heard everything through the wall but refused to give a statement.

The law this rests on

  • FPR 24.2(1): a witness summons is a document issued by the court requiring a witness to attend court to give evidence or to produce documents to the court.
  • FPR 24.2(3): there must be a separate witness summons for each witness. Form FP25 (GOV.UK, HM Courts and Tribunals Service) is the witness summons form.
  • FPR 24.3(2): a party needs the court's permission to have a summons issued less than 7 days before the date of the final hearing, for a witness to attend on any date except the date fixed for the final hearing, or for any hearing except the final hearing. FPR 24.3(4): the court may set aside or vary a witness summons.
  • FPR 24.4(1) and (2): the general rule is that a witness summons is binding if it is served at least 7 days before the date the witness must attend, and the court may direct that a summons served later is binding.
  • FPR 24.5(1): the party on whose behalf the summons is issued serves it, unless that party says in writing, when asking the court to issue it, that the court should serve it instead. FPR 24.5(3): where the court serves, the party deposits the money for the witness in the court office.
  • FPR 24.6: at the time of service, the witness must be offered or paid a sum reasonably sufficient to cover travel to and from court, and compensation for loss of time as specified in Practice Direction 24A.
  • PD24A paras 1.2, 3.2 and 3.3: two copies of the summons are filed for sealing. Where the court serves, the deposit covers travel and lost earnings or benefit, the latter based on the sums payable to witnesses attending the Crown Court.
  • Form FP25: disobedience of a witness summons is a contempt of court, and the witness may be fined or imprisoned for contempt.
  • FPR 22.9: a party required to serve a witness statement for use at any hearing who is unable to obtain one may apply, without notice, for permission to serve a witness summary instead. Unless the court directs otherwise, it must include the name and address of the intended witness (22.9(3)) and be served within the period in which a witness statement would have had to be served (22.9(4)).
  • FPR 3A.5, 3A.7(a) and 3A.8(1)(b): the court must consider whether the quality of a party's or witness's evidence is likely to be diminished by vulnerability, must have regard to the impact of any actual or perceived intimidation, and can allow a witness to give evidence by live link.
  • PD12J para 19(g): where a fact-finding hearing is necessary, the court should consider whether oral evidence may be required from third parties and, if so, giving directions for the filing of their written statements.
  • PD12J para 20: when the court fixes a fact-finding hearing, it must at the same time fix a dispute resolution appointment to follow.
  • PD12J para 29: the court must record its findings in writing in a schedule to the relevant order.
  • PD12J para 36(3): the court should make an order for contact only if it is satisfied that the physical and emotional safety of the child and the parent the child lives with can, as far as possible, be secured before, during and after contact, and that the parent the child lives with will not be subjected to further domestic abuse by the other parent.
  • Domestic Abuse Act 2021 s.1(2) and (3)(b): violent or threatening behaviour between people aged 16 or over who are personally connected is domestic abuse, whether it is a single incident or a course of conduct.
  • Domestic Abuse Act 2021 s.3(2): a child who sees or hears, or experiences the effects of, the abuse, and is related to either person, is a victim of domestic abuse.
  • Family court fees (GOV.UK, EX50): no separate fee is listed for a witness summons. An application within proceedings costs £62 by consent or without notice (fee 5.1) and £195 on notice (fee 5.3), and help with fees may be available. Form C2 is used to ask for an order or directions in existing proceedings about children.

How we approached it

We advised her to stop asking the neighbour and not to go over what the neighbour had heard, so no one could say the account had been shaped. A summons cannot make a witness write a statement, so we advised her to ask for permission to serve a witness summary under FPR 22.9, setting out what the neighbour was expected to say, with her name and address.

In the same application on form C2, made within a week of coming to us, she asked for permission for a witness summons on form FP25 (needed under FPR 24.3(2) because the fact-finding hearing came before the final hearing) and for the neighbour to give evidence by video link under FPR Part 3A. The judge granted all three requests.

We advised her not to hand the summons over herself. She instructed a process server to serve it three weeks before the hearing, well ahead of the general 7-day rule in FPR 24.4, with the bus fare and a sum for lost time, as FPR 24.6 requires. We also helped her prepare her own statement, keeping to what she saw and heard, with the photographs and the glazier's receipt attached.

The outcome

The neighbour gave evidence by video link. She described shouting through the wall, a threat, repeated bangs, cracking glass and a child crying. The judge found the incident proved, including that the son was in the hallway and heard it, did not accept the father's account, and recorded the findings in writing.

After a Cafcass report, the parents agreed a child arrangements order at the dispute resolution appointment. The son lives with his mother and sees his father on daytime visits, with handovers at a local leisure centre, so the father no longer comes to her door, and no overnight stays for now. Outcomes depend on the evidence, so nothing here is a promise.

What to take from this

  • A witness who refuses to give a statement can still be required to come to court. A witness summons on form FP25, under Part 24 of the Family Procedure Rules, requires them to attend and give evidence.
  • Check your court order first: does it allow statements from other witnesses, and by when? If not, ask the court quickly.
  • Where the fact-finding hearing comes before the final hearing, you need the court's permission for the summons (FPR 24.3(2)). Apply early, on form C2.
  • If the witness will not write a statement, ask for permission to serve a witness summary instead (FPR 22.9). Have their full name and address ready. Unless the court directs otherwise, the summary must include them and is due when statements are due (FPR 22.9(3) and (4)).
  • Serve the summons at least 7 days before the hearing (FPR 24.4), and offer the travel money and compensation for lost time when it is served (FPR 24.6). Keep proof of service.
  • If you or a witness is frightened, ask the court early for special measures, such as a video link (FPR Part 3A).
  • Do not chase, coach or brief the witness. Keep original photos, messages and phones, and edit or delete nothing. Never raise the case with the other parent, and post nothing about it online.

Checked and approved for publication by Garry Steedman.

Last reviewed .

Read more about this area of family law

C2 Application: Complete Guide to Family Court Requests for Child Arrangements

Author:

Hannah Overton is a complex children specialist at Kabir Family Law, focusing on child arrangements disputes, fact‑finding hearings and cases involving CAFCASS and safeguarding concerns in the family courts of England and Wales. She has extensive experience supporting parents through allegation‑heavy proceedings and creates clear, practical resources that explain court processes, evidence preparation and contact arrangements. Hannah also works closely with the client services team to ensure families receive informed, compassionate guidance at every stage of their case.

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